SIMBA MONEY may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may collect and process the following information about you:
You do not have to disclose any of the above data to us. However, if you choose not to, we may not be able to provide you with the Service.
The following are reasons why we are collecting information:
In general, we are required to collect personal data including any “know-your-customer” information, verification of your identity and transaction records and communications with you in order to comply with our legal obligations.
In order to fulfill our contract with you and provide the Service we will process your personal data and relevant third party data to process your transactions, and collect payment for your use of the Service. The same applies in relation to competitions and campaigns, we will process the personal data of the participants and the winners to fulfill our part of the contract.
As long as you are a customer we believe that it is in your interest to receive occasional information about the Service and we may therefore send you marketing notices, service updates, and promotional offers that we believe are relevant for you based on your previous use of the Service. For the same reason, we may also process your data to analyze our business operations in order to improve the Service.
In situations where you give us specific consent to process certain kinds of personal data, you are able to withdraw that consent at any time. We will then stop processing such data and, if no other legal ground for keeping your personal data apply, we will also erase your data from our system.
Depending on what purpose your data is used for, the length of time we keep it may vary. Either way, we will only hold your data as long as necessary to serve the purpose it is used for. In general, we are required to keep our customer records including any “know-your-customer” information, for five years after a customer’s most recent transaction in order to comply with our legal obligations.
Please note that we may retain any personal data mentioned above for a longer period than stated above, if required by law or if required to protect the rights, property or safety of Simba Money or of the Service provided by us or our partners.
Third-party service providers under contract with Simba Money that help us with our business operations, such as transaction processing, fraud prevention, email communications, customer support and marketing. These service providers are authorized to use your personal data only as necessary to provide these services to us
In the event of a capital raising process or a sale process regarding some or all of our shares or assets, we may disclose your personal data to the prospective buyer
Law enforcement and government officials, but only in connection with a formal request, subpoena, court order, or similar legal procedure, as well as circumstances where we believe in good faith that disclosure is necessary to comply with the law, report suspected illegal activity, or investigate violations of our Terms and Conditions
We will not sell or otherwise transfer the information we collect to third parties for their promotional purposes unless we have received your explicit permission to do so.
Personal data which is submitted via our Service is sent to and stored on secure servers owned by, or operated for, us in the European Economic Area (“EEA”). Such data may be transferred to, or stored at, a destination outside the EEA and may also be processed by staff operating outside the EEA who work for us or for one of our service providers. Such transfers may be made in order to operate the Service, improve our Service, or to assist in our security or fraud protection activities.
Where recipients are outside the EEA, we will ensure that they provide an adequate level of protection for your personal data or that the transfer is otherwise permitted under applicable data protection legislation e.g. by using standard contractual clauses approved by the European Commission, by relying on a relevant adequacy decision by the European Commission, or on other legal grounds in accordance with applicable law.
The General Data Protection Regulation establishes certain rights in relation to your personal data, which are listed below:
At any time, you are welcome to contact us in relation to these rights. However, please note that there are certain exceptions where these rights may be superseded by laws and other requirements applicable to regulated financial institutions like Simba Money. An example of this would be the obligatory retention period, which supersedes the right to data erasure.
The security of your personal data is important to us. When you enter financial information (such as credit/debit card and banking information) within our Service, we encrypt the transmission of that information using secure socket layer technology (SSL). We use 256-bit data security encryption, so all information sent between your web browser and our Service remains private and secure.
The Service contains links to other websites. Simba money is not responsible for the privacy practices or the content of these other websites. We encourage you to familiarize yourself with the privacy practices of these other sites prior to submitting your personal data to them.